Summary Of Our Returns & Refund Policy
Summary Of Our Returns & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, the product must be in its original condition, unused, unopened, and with all its original packaging and accessories. You’ll also need the receipt or proof of purchase. We reserve the right to refuse returns if the product is not in its original condition or if it has been damaged due to misuse or neglect.
Shipping charges for returns will be at the customer's expense, except in cases where we made an error with your order or if the product is defective.
To start a return, you can contact us at shop@dsltelecom.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.